Play is meant to stay a form of entertainment. The house edge never disappears over time, so treat every deposit as money you can lose without consequence. This card lists the controls available on the account and the signals that say a break is due.
Age rule
- Minimum age to register and to play is 18.
- An account found to hide a lower age is closed, its bets voided.
- No winnings are paid on a voided account; the deposited amount is returned.
- A supporting document may be requested at any point to confirm age.
Control tools, one by one
Deposit limit. Sets a ceiling on how much can be deposited per day, week or month.
Loss limit. Sets a ceiling on net losses over the same daily, weekly or monthly windows.
Stake limit. Sets a ceiling on the amount placed on a single bet or round, staying active until removed.
Session timer. Ends the active session automatically once the chosen time runs out.
Short break. Locks play for a chosen span between 24 hours and 30 days without deleting the account.
Self-exclusion. Locks the account entirely and stops all bonus messages for 90 days.
Every tool above is switched on by contacting support. Making a limit stricter applies immediately; loosening one only takes effect once its term has run out, so a single impulsive click cannot undo the protection. Self-exclusion is confirmed through the email address on file, cannot be reversed early, and a fresh request needs at least 30 days after the previous term ended.
Signals worth checking against your own play
| Signal | What it usually means |
|---|---|
| Chasing losses with bigger deposits. | Play is driven by recovery, not entertainment. |
| Using rent, bill or debt money to play. | Play is competing with essential spending. |
| Hiding play time from family or friends. | Play has become something to conceal. |
| Restlessness when not playing. | Play is occupying thought outside sessions. |
| Play replacing sleep, work or family time. | Play is displacing daily routine. |
| Borrowing or selling items to fund play. | Play is drawing on resources beyond its budget. |
Keeping minors away from the account
Account holders are responsible for keeping children off their own account. Practical steps: close the session on any shared computer, skip saving the password in a browser, and keep payment cards or app access out of reach. Parental-control software installed on the household device blocks gambling sites at the system level and works alongside the above.
What to do next if this applies to you
- Turn on a short break or self-exclusion first; either one applies fastest and needs no explanation, only a message to support.
- Reach out to an addiction helpline in your country; confidential, free support exists outside the platform.
- If the concern is about someone else, you cannot close their account for them, but you can flag it to support and encourage them to request self-exclusion themselves.
Records tied to limits and self-exclusion are handled under the Privacy Policy. Account closure rules in general sit on the Terms and Conditions page.