These clauses form the agreement between Lüks Casino and anyone who holds an account on the platform. Registering, depositing, betting or claiming a bonus counts as acceptance. Three related documents share this agreement and should be read together.
| Document. | What it covers. |
|---|---|
| Privacy Policy. | Data collected and how long it is kept. |
| Responsible Gaming. | Age limit, limits and self exclusion. |
| Player Complaint Policy. | How a complaint is handled. |
Opening an account
You must be at least 18 to open an account. Registration is done with a phone number or email, then a password is set. Details entered must be accurate and belong to you.
- Only one account is allowed per person.
- A false age declaration voids every later transaction.
- An account opened with wrong details may be frozen until the situation is clear.
- The account is personal and cannot be transferred.
Identity verification
Before a withdrawal you may be asked to verify your identity. Verification runs through an independent service and accepts an ID card, passport or driving licence; it can also continue from a phone. A withdrawal may wait until verification is complete.
Deposits and withdrawals
Balances and payments are processed in Turkish lira. Deposits are made by bank transfer/IBAN or by crypto; card payments are not accepted. Each method has its own limits and processing time, shown on the payment screen.
- Deposits must come from an instrument registered in your own name.
- A deposit from someone else's account may be returned and the account restricted.
- A withdrawal returns to the deposit method where the provider allows it.
- The balance is for play only and earns no interest.
Bonuses and wagering
The welcome package spans four deposits, each with its own rate and free spin count. Bonus funds and any winnings from them become withdrawable only once the wagering tied to that offer is complete. The wagering period and any promo code condition are stated on the offer card, and that wording takes priority over this general text.
Claiming the same offer twice, or closing the wagering with very low risk play or offsetting bets, leads to the bonus and its winnings being withdrawn.
Sports betting
- A bet is struck at the odds shown when it is accepted.
- Settlement follows the official result published by the organiser.
- A stake is refunded when an event is cancelled or odds were clearly wrong.
- Live scores on the site are a guide; the official record decides settlement.
Casino games
Every round in slots, live casino and instant games is decided by the generator of the studio that supplies it. If a connection drops, the round is settled from the provider's own record. Demo play costs and pays nothing.
Behaviour that is not allowed
- Holding more than one account.
- Using bots or automated betting tools.
- Exploiting a system error instead of reporting it.
- Using the site while under 18.
A breach of these clauses may lead to voided bets, withdrawn bonuses or a restricted account.
Support and contact
Live chat, email and phone support are available for questions. A complaint about a transaction should be opened through support first, and the full process is described in the Player Complaint Policy.
Changes and closing the account
These clauses may change; the version published on this page applies from that moment and does not apply retroactively to wagering already in progress. An account can be closed at any time; withdraw the real money balance first, since the bonus balance is lost on closure.